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Keyword [service recovery expectations]
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1. An Empirical Study On The Impact Of Customer Relationship Quality On Service Recovery Expectations And Effects
2. An Empirical Study On The Impact Of Failure Types And Relationship Types On Service Recovery Expectations And Effects
3. Attribution And Severity Of Service Failures Remedial Expected And Remedial Performance
4. An Empirical Study Of Customer Service Recovery Expectations And Its Influencing Factors
5. Research On The Impact Of Customer Relationship Type On Service Recovery Expectations And Effects
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