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Keyword [Contact employees]
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1. Research On The Influence Of Customer-Oriented Prosocial Behavior Of Customer-Contact Employees On Customer Voice Behavior
2. Supply chain collaboration: The role of key contact employees
3. Customer orientation, self -monitoring, role stress, and job performance of contact employees: Implications for retailers
4. Antecedents and consequences of the contact employee's service orientation: From personality traits to service behaviors
5. The service-oriented citizenship performance of customer-contact employees
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