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Keyword [Apologies]
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1. The Effect Of Corporate Apologies On Consumer Forgiveness: The Moderating Role Of Consumers’ Implicit Theories About Personality
2. Research On Effect Of Corporate Apologies On Consumer Forgiveness
3. The relationship between severity of consequences, locus of control, and account giving
4. The economics of apologies: Theory, experiment, and application
5. Talk is cheap: Organizational apologies from the stakeholder's perspective
6. Cheap talk, valuable results? A causal attribution model of the impact of promises and apologies on short-term trust recovery
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