Study On The Interface Of Outpatient Self-service System Based On User Emotional Evaluation

Along with the rapid development of information technology and the vigorous promotion under China’s medical policy reform,more and more hospitals have constructed intelligent medical service systems in order to improve the quality of hospital services and facilitate patients’ access to medical care.The outpatient self-service system,as an important part of the smart hospital,realizes electronic and self-service outpatient services,relieves the service pressure of manual windows and improves the efficiency of patients’ access to medical care.The outpatient self-service system is not only a carrier of functions,but also runs through the outpatient treatment process of patients,and its interface is the outermost contact with patients.In the design of the existing outpatient self-service system,the interface is too obscure and complicated,lacking in humanization,and there are problems such as unclear functional flow,unclear operation instruction,and strong professional content,which bring certain difficulties to the users’ operation.Therefore,this article carries out research on the interface design of the outpatient self-service system from the perspective of user emotion,and provides program reference for design optimization and upgrading.Based on emotion theory,the article carries out emotional evaluation of outpatient self-service system with the help of key techniques of emotion measurement,combines hospital field survey and target user research to discover the painful problems in the current consultation process,optimizes the interface design of outpatient self-service system,and finally compares the emotional evaluation results of optimized solutions to verify the effectiveness and feasibility of the method.Specifically,firstly,we summarize the characteristics and design influencing factors of outpatient self-service system through research and analysis;combine the interface design rules and propose the interface design strategy of outpatient self-service system;compare and select the emotion measurement methods applicable to outpatient self-service system;then quantitatively evaluate the user’s emotion experience through PAD emotion model and SAM image scale;then based on the user’s emotion Based on the evaluation results,we analyze the correspondence between the user’s PAD emotion value and the design content,and finally take the outpatient self-service system interface optimization design practice of Hubei Provincial Hospital of Traditional Chinese Medicine as an example to initially verify the guiding role of emotion evaluation in the interface design.The research on the interface of outpatient self-service system based on sentiment evaluation has achieved innovation in the evaluation angle and design method,which provides reference for the subsequent design activities and has certain practical significance.