Study On Process Optimization Of Digestive Endoscopy Center In X Hospital Based On Patient Satisfaction

China is a populous country with a large population base and vast territory.At the present stage,China’s regional economic development is unbalanced,and the structure and matching of medical resources are still unbalanced.The people’s demand for medical services has also continued to increase.It has become a problem that medical authorities at all levels and major hospitals must face and think about to create multi-level and high efficiency and let more patients enjoy high-quality,convenient and satisfactory medical services.The supply and distribution of medical resources cannot be changed in a short period of time.In order to improve the level of medical service and patient satisfaction,and enhance the core competitiveness of the hospital,the hospital should base itself on itself,and optimize resource allocation and diagnosis and treatment process by combining modern enterprise management concepts and business management modes.Resource allocation and optimization of the diagnosis and treatment.In hospital management,the diagnosis and treatment process is the content that patients contact the most,the most extensive problems and the most concentrated contradictions.Moreover,a large number of existing studies show that the optimization of the diagnosis and treatment process is also a relatively low cost and effective way to improve.Digestive endoscopy center is a place for digestive endoscopy and treatment.Gastroscopy,enteroscopy,capsule endoscopy and endoscopic examination of pancreatic biliary system diseases are usually carried out,and endoscopic treatment is also carried out.For example,treatment of digestive tract polyps,removal of digestive tract foreign bodies,expansion of digestive tract strictures,implantation of digestive tract stents,hemostasis under endoscope,endoscopic mucosal dissection for early gastrointestinal cancer,stone removal of pancreatic biliary system and implantation of dilated stents for internal drainage,etc.X hospital is a large-scale modern comprehensive grade III hospital.Digestive endoscopy center is an auxiliary Department of gastroenterology department under the key construction of the hospital.Its patient flow is large,the demand is strong,and the diagnosis and treatment process is cumbersome and complex.Digestive endoscopy center of research on the optimization of diagnosis and treatment process not only can be targeted to solve many problems of digestive endoscopy center,It also provides experience for process optimization of other departments in HOSPITAL X.In this paper,patient satisfaction was taken as the evaluation index of the diagnosis and treatment process transformation of digestive Endoscopy Center of X Hospital,customer satisfaction theory and the process optimization theory as the instruction,and by collecting the data of the patient satisfaction questionnaire(the first survey)before the process optimization,Structural equation modeling matrix is introduced into the study to find the links in the existing diagnosis and treatment process where patients are dissatisfied and have a great impact,Structural equation modeling method was introduced to simplify the diagnosis and treatment of digestive endoscopy.Finally,through data comparison of the effectiveness of the patient satisfaction evaluation scheme before and after optimization,we can find that the optimization scheme is feasible,medical service efficiency and quality are significantly improved,and patient satisfaction is also significantly improved.