| With the development of information and communication technologies, most user experience design projects increasingly focus on digital features of mobile apps and services, rarely leveraging the benefits of print materials. However, printed booklets, with their tangible and familiar material qualities, still have unique values in communicating information to users in intuitive and graspable forms. Either mobile apps or print booklets cannot be a perfect solution by themselves for any user experience problems, and this study investigates the experiential qualities of both components and explores their complimentary integration to coordinate users' optimal information navigation and communication.;For doing so, this thesis takes the Cardiac Home Care Education System Design Project, which was conducted for 12 months from 2016 to 2017, as a case study to compare and contrast the design processes and outcomes of an app and a booklet developed based on the same instructional content. The thesis discusses benefits of either component in various aspects of user experience as well as similarities vs. differences in their design considerations. The findings of this study will provide useful design implications and guidelines regarding which material component---between a mobile app and a printed booklet---would be a more appropriate solution for a given information navigation problem and furthermore how both components could be integrated toward a holistic user experience. |
