Patient Satisfaction Study Of Medical Services In Wenzhou Traditional Chinese And Western Medicine Hospital

With the rapid economic development,the process of national medical reform is also speeding up,medical institutions at all levels will be faced with a new situation.Medical needs are becoming more diversified,patient satisfaction is receiving more and more attention,and it has become a measure of medical service level.An important benchmark.Through the literature analysis method,master the research status of medical service quality and patient satisfaction theory at home and abroad;apply the questionnaire survey method,and issue questionnaires and data analysis in outpatient and hospitalization of Wenzhou Chinese and Western Medicine Hospital;application reliability and validity test to study the relevant influencing factors of patient satisfaction in medical services.This paper investigates the patient satisfaction of medical services in the tertiary general of Wenzhou Chinese and Western Medicine Hospital.The investigation includes the diagnostic accuracy factors of the doctors in the service quality,the rationality factors of the examination items,the therapeutic effect factors,guided medical/sub-disciplinary consultation guidelines service factors;registered convenience factors in service efficiency,waiting time factors;doctor service attitude factors in service attitude,other staff service attitude factors,doctor-patient communication factors,patient privacy Protection factors,targeted solutions:Transforming the concept of service,taking patients as the center;strengthening communication between doctors and patients,carrying out humanized services;optimizing the treatment process,improving service efficiency;improving technical level and enhancing comprehensive strength;building medical ethics and improving service quality;developing smile service and improving service Attitude;protect patient privacy and respect patient privacy.