Research On Quality Management Of Group Line Access Project Of China Mobile Heilongjiang Company

In recent years,the coverage of the three major domestic telecom operators of broadband network is constantly expanding,in the field of customer group is vigorously promoting the whole business operation,group dedicated as operator on behalf of business in the field of customer group based network access capabilities,more and more attention.With the increase of the changing market environment and competitive pressures,China Mobile Heilongjiang company in the construction and operation of the group dedicated to increasing investment,will enhance the group dedicated to quality as an important task at present.The China Mobile Heilongjiang company as the research project group dedicated to the Heilongjiang branch of the Bank of Inner Mongolia access,expect to find the quality management of China Mobile Heilongjiang company exists in the group dedicated to the project,through the analysis and Research on quality management problems,explore the methods to avoid quality problems,put forward suggestions for improvement of the quality management group dedicated to the China Mobile Heilongjiang company.On line access project quality management group to total quality management project as the guiding ideology,through the study of literature,data statistics,analysis and other measures,with the combination of theory and practice,the combination of qualitative and quantitative methods,the status quo of strategic positioning,China Mobile Heilongjiang company group dedicated to product features,development process,management mechanism,management situation etc.summarize and review the impact on group dedicated access project currently China Mobile Heilongjiang company in the main factors of quality was analyzed,found that the main quality problems existing in the centralized communication time and resources in the project survey and design demand cycle,quality,project and contract signing,construction schedule,after-sales service level etc.,these problems not because of the occasional error or fault,but because of all kinds of personnel The common cause,environmental factors and management factors,is a kind of inevitable result,to solve these problems,on the one hand to the existing management mode,process system optimization,on the other hand,to establish a new management mechanism,enhance the management efficiency by promoting scientific and advanced management means.This text "improvement principle of true and effective,targeted,safe and reliable,easy to fall,sustainable",and puts forward the scheme of improvement of the quality management group dedicated access project of China Mobile Heilongjiang company,including the scheme of implementation process of multiple link group dedicated access in the project optimization,organization of group customer department and duty adjustment,the establishment of a new mechanism for a group of dedicated access to project management,to ensure that the group dedicated access project of China Mobile Heilongjiang company quality management improvement program can be fully guarantee,proposed suggestions from four aspects of strategic management,human resource management,information management system,deepen the vertical integration management.This study based on reality,focus on the future,starting from the status quo of Heilongjiang China Mobile group dedicated management company,through careful research and analysis,puts forward the measures and suggestions for improving the group dedicated access China Mobile Heilongjiang company project quality management,these measures in line with China Mobile Heilongjiang company's management practice,with the implementation of the conditions,with good practical significance,has the reference value for the rapid development of green business group expect dedicated access project of China Mobile Heilongjiang company,to enhance the quality of the group.