Research On Training Project Quality Improvement Based On Total Quality Management PDCA Cycle Method

Due to the rapid development of Chinese society,the education market environment is also constantly adapting to the needs of development,showing significant changes under continuous influence.With the development prospects of the education and training industry becoming more and more broad,a large number of companies with education and training as the main business direction have emerged in the market,and through the use of some new era technologies such as big data and artificial intelligence,the enterprises in the education and training field need to undertake The pressure of market competition is becoming more and more serious,especially among some small and medium-sized education and training companies.However,there are still great shortcomings in the richness and diversity of business operations of this part of the company,and the level of scientific research and technology is relatively weak.The ability to resist market risks is not strong enough.Therefore,how to occupy an invincible position in an increasingly fierce market competition environment,efficiently promote the development of training programs,and further promote the healthy development of the company have put forward more stringent requirements for vocational training institutions.requirements.As far as vocational training companies themselves are concerned,to promote their own training programs and obtain market resources,they cannot just rely on increasing capital investment and increasing advertising efforts,and rely on all the effects of recruiting excellent teachers and adjusting course content,etc.On the Internet,blindly chanting the slogan of service first and promoting our own brand,the most critical way is to focus on the fundamental element of training quality,and then combine various channels to stabilize more competitive advantages for the enterprise.This is the profession The most critical advantage for training companies to survive stably in the general environment.The case for research and analysis in this paper is R company,a small and medium-sized vocational training company.It conducts research on the training projects carried out by this company,and uses total quality management and PDCA cycle methods to explore the problems encountered by such companies in the process of improving service quality in vocational training various problems.On the basis of reading and collecting a large number of relevant materials at home and abroad,it explains the main characteristics of the whole process in total quality management and the cooperation of all employees.Through the means of questionnaire survey,the analysis and investigation of various quality problems encountered by R company during the training project were carried out,and the key factors affecting the quality improvement of R company’s training project were analyzed in depth by factor analysis method,and the R company was deeply analyzed.Various problems in the process of quality management have provided small and medium-sized training companies with a series of comprehensive solutions to improve the quality of training around the company’s internal structural framework,division of responsibilities,performance assessment and other angles,and established a A system that meets the needs of the new era has formed a concept of quality assurance across various departments and businesses and strengthened the density of service quality assurance.By adopting a series of effective measures to effectively improve the overall training effect of R company,Finally,the method of tracking analysis is used to test the improvement results of the current quality management work,which provides a reference standard and basis for the whole process for the development of R company’s future training projects,and provides the company with a relatively stable advantage in the increasingly fierce market competition.To ensure the sustainable development of the company.