Study On Productivity Improvement For Human Resurce Shared Services Center

More and more enterprises started to establish Human Resource Shared Services Center(HRSSC)to improve Human Resource department's efficient and effectiveness,and leverage to market competition.Based on SWOT analysis,paper identify HRSSC's further strategy should be growth strategy based on its advantage and market opportunity.The key of this strategy is to effectively improve HRSSC productivity,but this kind analysis is very limited and mostly from management perspective.Paper initiates the solution by Industrial Engineering methodology plus HRSSC domain.Firstly deep dive HRSSC's manufacturing attributes and relevant wastes,and then analysis the root cause based on AS-IS Value Stream Map(VSM),Cause & Effect Matrix,and 5Why analysis.Secondly establish HRSSC improvements TO-BE model accordingly,this model created based on ECRS method,focus on the first level of HRSSC operating process and identified second level of processing processes,and then summarize four improving areas: 1,Based on the seven wastes,identify and eliminate HRSSC wastes,and build foundation for multiple TO-BE VSM.2,Based on the first level TO-BE VSM,upgrade HRSSC operating model and improve HRSSC officers' skill by Skill Matrix and Standardize Work.3,Based on Time Study,Operation Record,and Measurement System Analysis,evaluate and improve productivity by creating quantitative productivity KPIs.4,Based on the second level TO-BE VSM,automate bottleneck processes including Payroll,Onboarding,and Offboarding.Based on this paper's analysis,Industrial Engineering methodology can significantly improve HRSSC's productivity,and especially for waste elimination,workload balance,operating model upgrade,and bottleneck optimization.