Research And Application Of Instant In-situ Subjective User Data Collection

Nowadays,when the product is used all the time and everywhere,the traditional user research methods can't conduct 7×24-hours user research due to various limitations,which makes people have many blind spots in the understanding of products' user experience,and it is difficult to meet the needs of products' user experience design in the industry.Relying on a context-awareness user data automatic collection tool,called CAUX,attempting to design and develop the instant in-situ user subjective data collection function of CAUX,explore and establish a user research method based on this data collection method,conducting user inquiry at the "time and place" of key events,so as to timely and effectively understand user behavior and experience,find pain points and demands.The research work is mainly divided into three parts.According to the idea of "Learning by Doing",the research method of user experience based on instant in-situ user subjective data collection is established and verified through multi-user,multi case iterative exploration.(1)Explore,design and develop instant in-situ subjective data collection function of CAUX,explore the appropriate data collection form and timing.(2)Explore how to apply the instant in-situ user subjective data collection function assisted by CAUX to the user experience research project,and establish the user experience research method based on the instant in-situ user subjective data collection.(3)The application effect and value of the method are verified in the case of user experience research project.Through the above research work,firstly,instant in-situ subjective data collection function of CAUX was designed,the design guidelines related to the data collection form were summarized,context that UX researchers are interested in was divided and set determination methods were summarized,the user subjective data recovery rate was improved;secondly,the semi-automatic data analysis process based on the context story visualization model was constructed,and the user experience research method based on the instant in-situ user subjective data collection was established.Finally,using the method and traditional methods to research the same user experience research project,and demonstrate the value of the method through comparative analysis in many aspects.The results of comparative research showed that the method can collect user subjective data immediately under the context that UX researcher are interested in,and understand user's"here and now" thinking;can solve the problems of data blind area and inaccuracy caused by traditional methods relying on user memory,as well as interference to users;can help UX researcher find more,more important,richer and specific user experience problems,and save research costs;improve the coverage rate of UX researchers' interested context and the discovery rate of user experience problems;bring the improvement of the quality of user experience research.