The Research Of Management In The YH Company's IT Service Support Improvement Project

With the radio and television network operators and network storage operators growing demand,the customers of YH company require more demand IT services support,YH company starts to pay more attention to IT service support investment.At present,the era of information technology,how to stand out in the fierce business competition and become a leader in the industry,is the most important goal of each enterprise.YH company wish to improve the service support level and improve customer experience and customer satisfaction by IT service support improvement project.The article tries to discuss how to establish ITIL based IT service framework for YH company from the point of view of project management.The article first expounds the status quo of IT service support of YH company,and draws the significance of starting IT service to support the improvement project,and establishes the goal of the project.Then based on the research status of domestic and foreign project management and ITIL theory research status made IT service improvement project plan,the main use of the work breakdown structure,responsibility assignment matrix and Gantt management method,and select the emergency management process to analyze the case implementation stage.Finally,the article summarizes the effect and experience of the project implementation.The article provides a practical ITIL method for small and medium-sized IT enterprises of the same category,and has some innovative significance in application.The article provides a scientific management method for the IT service to support the improvement project,and provides a new way for enterprise to use the project management.