Font Size: a A A

Research And Application Of Personalized Service Customization Methods On Elderly Care Service

Posted on:2017-03-25Degree:MasterType:Thesis
Country:ChinaCandidate:J X CongFull Text:PDF
GTID:2348330509456908Subject:Computer Science and Technology
Abstract/Summary:PDF Full Text Request
With the development of elderly care service industry, more and more types of elderly care services have arisen, which led to a wide range of elderly care services. On the one hand, it's difficult for the aged to choose one or more high-quality services from various quality and price. On the other hand, with the improvement of people's living standards, the needs of the elderly gradually become diversified and personalized, which makes one single elderly care service unable to meet the demand. To solve these problems in elderly care service industry currently and to achieve the purpose of providing personalized elderly care service for the old, this paper researches the customization method of personalized elderly care service on the basis of defining the personalization features of elderly care service and acquiring the personalized customers' requirements accurately. So it will come true that providing the high-quality elderly care services for the old to meet the personalized requirements.In order to solve the above problems, it is necessary to create a model of personalized demands and a strategy for personalization customization. On the basis of the integration of elderly care service resources, some research work in the personalized demands model and the personalized customization method for elderly care services are done in this paper. To this end, this paper will carry out the following aspects of work:(1)In order to provide personalized elderly care services with high degree of satisfaction to customers, resources for elderly care services will be classified. By determining the evaluation method of the service quality for elderly care service resources, we can assess the service quality. Each type of services provided for the aged will be matched to a personalized theme tree, and described formally.(2)We will complete the following tasks to obtain the personalized demands for the elderly care services of the elderly. Firstly, customer personalized feature model will be established for various types of elderly care services according to customers' personalized information, and customers will be classified as well. Then, we will analyze and summarize the classification of customer service demands form several perspective: service type, content, price and quality. Finally, customer personalized demands model will be established after a combination of these individual characteristics and demands.(3)Passive and active customization methods will be described and modeled separately to customize personalized elderly care services for customers. Service customization method based on customer personalized demands and collaborative filtering algorithm based on personalized features of customers will be proposed, tested, compared and analyzed.(4)On the basis of the research of personalized customized elderly care service method, a personalized service system for the elderly will be developed in views of architecture, function, database and technology using personalized service customization algorithms and the model of personalized requirements on elderly care service resources.
Keywords/Search Tags:elderly care service, service quality, customers' requirements, personalization
PDF Full Text Request
Related items