Research On The Innovation Of Digital Archives Information Service From The Perspective Of User Experience

At present,China's digital archives construction has made some achievements,but the existing problems also continue to highlight.Users are no longer passive service recipients.The process of innovating digital archives information service will make archives institutions communicate with users well and effectively,which is the inevitable choice for the current archives service department.From the perspective of user experience to innovate the digital archives information service,establish and improve the digital archives information service mechanism,is conducive to play the value of archives and promote the progress of archives digitization.The effect of user experience is one of the important standards to test the quality of digital archives information service.There are many and complex factors affecting user experience,including user expectations,information service content,digital archives service system and so on.From the perspective of user experience,the main components of digital archives information service are service personnel,users,digital archives database,digital archives service system,etc Digital archives information service system and so on.There is a strong logical relationship between users and digital archives information service,which is the demand relationship,satisfaction relationship and evaluation relationship between user experience and digital archives information service.According to the current situation of digital archives information service,the questionnaire is issued to understand the current situation of users using digital archives information service.It is concluded that there are some outstanding problems in the current digital archives information service,such as the lack of library resources,the lack of functions of digital archives platform,and the backward means of information technology service,The main reasons for these problems are the slow process of archives digitization,the lack of planning of digital archives platform,and insufficient technological innovation.Therefore,we can promote the innovation of digital archives information service system,service mechanism,service content and service mode to improve the user experience.The innovation of this paper is reflected in the following three points.First,there are few researches on digital archives information service from the perspective of user experience in China,which has certain attraction.Secondly,the empirical research is carried out by using the method of literature research and network questionnaire survey,and the effective data is counted and the data of user feedback is analyzed.The feedback of current user experience of digital archives information service is analyzed,and the existing problems of digital archives information service in China are summarized in these opinions,Put forward feasible suggestions and strategies to improve the existing digital archives information service mode and improve the service content.Third,strengthen the research of user experience strategy,and put forward the relevant strategy from the archives service system,which has strong theoretical significance and is also the innovation of this paper.