Design And Realization Of Mobile Phone Business Hall Client Of The China Mobile For Henan

In recent years,with the rapid development of China's mobile communication market,various innovative services and diversified service methods have been created and provided,and the market competition has become more intense.Especially,the highlighted issue that customers takes long waiting time to be served at the physical business hall has not been resolved,and both of storemode business halls and online business halls still cannot meet the needs of anytime customer service for information searching and business service consultation.With the rapid growth of smart phones,in order to effectively alleviate the customer consultation pressure on physical business halls and online business halls,reduce costs,comply with market competition,moreover,keep customer close and satisfied,the Mobile Phone Business Hall Client appears as an emerging electronic operation method,through "convenient,preferential and caring" service method way offering customers the new experience of "mobile phone business any-time service for 24 hours without leaving home",furthermore,meeting the user's requirements for service.This thesis takes China Mobile Henan Company as the research object,and illustrates the demand analysis and business implementation of Mobile Phone Business Hall Client APP of China Mobile Henan Company,including a large number of business process analysis,system interface analysis,database tables and other content.The Mobile Phone Business Hall Client APP is currently on operation online and the system is running steadily.The developing needs of customers of the China Mobile in Henan have been well served.