Research On The Performance Evaluation Of H Hospital

The State Council issued and implemented the "Healthy China" strategy and the three-level public hospital performance evaluation policy in October 2016 and January 2019,respectively,aiming to further deepen the reform of public hospitals and promote the construction of a modern hospital management system.The importance of hospital performance evaluation has reached a new height.At this stage,most public hospitals in our country have insufficient performance evaluation and management experience,underestimating public welfare and focusing on efficiency.Based on this situation,the State Council has led relevant agencies to build a three-level public hospital performance evaluation system,which is to a large extent With reference to the framework of the balanced scorecard,each dimension corresponds to the dimensions of finance,internal processes,learning and growth,and customers.Benefits and public welfare are equally important.It is of great significance to provide directions and references for the development of the hospital.The article selects the performance evaluation of H hospital as the research object.Firstly,it introduces related concepts and theoretical basis,combs the research results of other scholars on public hospital performance evaluation,analyzes and grasps the connotation and goals of public hospital performance evaluation;secondly,it starts from the actual situation of H hospital Set out,according to its 2017-2019 performance evaluation results,discover the problems in the performance evaluation of H Hospital;once again combine the problems and causes to formulate a performance evaluation optimization plan,through consultation with experts in the hospital,consulting domestic and foreign literature and independent analysis,increase 13 new indicators and amendments to 4 original indicators were used to establish a questionnaire,which was distributed to 11 experts in related fields.The SPSS 23.0 software was used to perform statistical analysis on the results combined with the Kendall coordination coefficient,and the newly added and A total of 12 revised indicators were combined with the original performance evaluation system to form a new evaluation system,which was given new weights by the AHP analytic method.Finally,the evaluation system was used to score the performance of the H Hospital for three years again,and it was found At present,there are still problems:debt solvency needs to be improved,financial and information process systems are not perfect,drugs and health materials are expensive,the talent training system is not perfect,and the patient feedback mechanism is not perfect.Studies have shown that although the performance evaluation score of H Hospital has been increasing year by year,it is generally low.Based on the evaluation results,the article puts forward suggestions from the outside to encourage the health department to establish a personalized evaluation system and improve relevant laws and regulations,and from the inside,it proposes to improve the solvency of hospitals,improve the financial and information process system,control the cost of drugs and health materials,and improve The personnel training system and the countermeasures to improve the patient feedback mechanism provide reference suggestions for the management of H Hospital.