Research On Influencing Factors Of Information Security Service Quality In Smart City

Smart cities are the product of the integration of new-generation information technology and urban economic and social development,and provide new methods and new ideas for dealing with "urban diseases".China's smart city construction has gradually deepened,and positive progress has been made,but it has also exposed problems such as hidden information security risks and prominent risks.Information security issues have increasingly become one of the important factors affecting the healthy development of smart cities.Smart city information security services provide security for the information infrastructure and information systems of smart cities and their organizations,and provide information security for organizations or individuals in the process of obtaining,using and controlling various types of information,which can effectively alleviate wisdom Urban information security pressure.With the improvement of people's information security needs,the requirements for the quality of information security services in smart cities have become higher and higher.Research on the influencing factors of the quality of information security services in smart cities,providing a reference for improving the quality of information security services in smart cities,is conducive to improving the level of information security in smart cities,solving the dilemma of information security in smart cities,and promoting the healthy and sustainable development of smart cities.The smart city information security service with the goal of meeting users' information security needs is a relatively complicated process.The quality of its services is affected by many factors and should be comprehensively examined from a more macro and systematic perspective.The theory of perceived service quality has been widely used in the analysis of influencing factors of service quality in various fields.The service quality gap model has been used as a classic model by many scholars.The theory of information ecology includes the analysis of information people,information environment,information technology,etc.and the research on their interrelationships.It is widely used in the research of various information behaviors and service evaluations.Information security services for smart cities include information security service subjects,service users,information security technologies,information security products and services,and service environments.They correspond to the information person,information technology,information,and information environment in the theory of information ecology.Therefore,based on the characteristics of smart city information security services,this paper uses thetheory of perceived service quality and information ecology theory to study the influencing factors of smart city information security service quality.Firstly,this article introduces the research background and significance,sorts out about the information security services of smart cities in China and abroad,and the research framework and research methods of the article are determined.Then it discusses the related concepts of smart city information security service quality,and analyzes the connotation of smart city information security service quality.Secondly,based on the theory of perceived service quality and information ecology theory,based on existing research results and consulting expert opinions,the influencing factors of smart city information security service quality are analyzed,research hypotheses are proposed,and a model of influencing factors of smart city information security service quality is constructed.The data were collected through questionnaire surveys for empirical research.Finally,according to the results of the model test of influencing factors of information security service quality in smart city,from the perspective of information,information people,information technology and information environment,the paper proposes to expand the content of information security service and personalized precise service in smart city,improve the user guidance of information security service in smart city,strengthen the innovation and application of information security technology in smart city,and optimize the service group To organize the internal environment and external information security environment of smart city information security service quality improvement strategy.