The Study Of The Current Situation And Influence Factor Analysis Of Clinical Reservation Services In A Hebei Province Grade Three A Hospital

Objective: Through studying the current situation of the hospital’s reservation diagnosis and treatment service,this paper has found existing problems in the hospital’s clinical reservation services,and put forward the countermeasures and suggestions according to the actual situation.It will play a certain role in promoting the implementation of clinical reservation services in hospitals in the future,and also provide a certain theoretical basis for the policy formulation and adjustment of relevant departments so as to improve the quality of the hospital’s clinical reservation services and patient satisfaction,optimize the medical treatment process.Method: By means of questionnaire survey and literature survey,the current situation and problems of clinical reservation services were known about.The questionnaire survey of outpatients was used to know the use,awareness,acceptance and reneging of patients with clinical reservation services.SPSS25.0 statistical software was used to carry out chi—square test,rank sum test and logistic binary regression analysis on the results,and P<0.05 showed statistical significance.Thus the influence factors of the patients’ usage,awareness,acceptance and breach of contract can be learned about.Result:1.From September 2018 to August 2019,the hospital has treated 102,000 patients,with an appointment rate of 15.2% and a renege rate of 49.3%.The hospital provided patients with 7 kinds of appointment registration methods.2.There was a distribution imbalance of visit and appointment’s quantity in time,departments and appointment methods in this hospital.3.The main factors that affected the use of appointment registration of the patients were the nature of occupation,the nature of the number source and the time of seeing doctors.The main manifestations were as follows: patients with fixed jobs and those unemployed at home,expert number and visiting time were more likely to use appointment registration.The main factors affecting the patients’ awareness were: the nature of the number source,which showed that the awareness rate of regular number was higher than that of director registered ticket and expert registered ticket.4.Patients had a good acceptance of the clinical reservation services.Patients who participating in the clinical reservation services were more satisfied than those registered on site,but the two groups of patients had no different feelings in waiting time.Conclusion:1.From September 2018 to August 2019,the overall reservation rate in this hospital is relatively low.It is more likely for on—the—job personnel,patients with expert number and patients with treatment time between 8: 00 and 10: 00 to choose reservation registration.Therefore publicity should be carried out according to the characteristics of patients in different groups and departments.2.From September 2018 to August 2019,the hospital has a high reneging rate.Patients have a negative attitude towards reneging,and the cost of reneging is low.The hospital should strengthen the management system of reneging on patients and doctors’ suspend and shift medical service.3.Patients have a high level of awareness and acceptance of clinical reservation services,and also a positive attitude.But the process still needs to be optimized.4.There are obvious differences among different appointment registration methods,different registered ticket sources and different departments.The registered ticket sources should be allocated reasonably and the human resources and medical resources of departments should also be allocated reasonably.