Research On The Application Of Mobile Payment Technology In Outpatient Service Process

Objective Aim to understand the applications and patient experience of mobile payment technology which have been used in a big Class 3-A Public Hospital in Beijing's clinic,so as to promote improving mobile payment technology and outpatient services to ultimately improve patient satisfaction.Methods it chose 400 patients using mobile payment technology from the hospital information system randomly to be investigated,while chose 300 patients who still saw their doctors in traditional process as a control,the data of two patients' relevant medical experience were statistical analysis.Combining the interview research results with the leaders and staffs of the hospital,it obtained the final suggestions of technological improvements and service enhancements.Results Waiting queue reminder function has the highest patient usage rate in three formally launched functions,The appointment and mobile payment function have the greatest impact on patient experience,this three function can save a total of one hour medical time for patients.Conclusion Apply the mobile payment technology in the clinic can significantly reduce patient waiting time,facilitate medical treatment of patients,improve the patient satisfaction.