Research On The Evaluation Of Government Website Information Service Quality

With the development of information technology and mobile Internet,informationization has been becoming a trend that time and continuously influencing every walk of life.In the national new situation that deepening the reform of the administrative system,transforming the administrative functions of the government and changing the leading government into a service-oriented government,as the government website has become an important platform and window that exchange information and exchange information with the public for government departments.In the historical situation that national economic development entering a new normal,how to improve the quality of information services and how to improve the experience,satisfaction and perception of the general public and users has become a major focus and highlight of government work and needs to be paid attention to by government departments at all levels.To this end,the thesis describes the basis of the writing of the essay and the writing;secondly,it introduces and summarizes the related theories of the government website information service quality and its evaluation comprehensively and systematically;then it describes and elaborates the information service quality of the government website Evaluate the status quo of the research;and then use SERVPERF,questionnaire and factor analysis to construct the evaluation index system of government website information service quality;then take Quanzhou as an example to discuss and study the government website information service Quality evaluation process,and the evaluation results based on the proposed improvement and improvement of government web site information service quality measures and suggestions;Finally,the full text summary and summary,and the lack of papers are described,the future research Prospects for the idea.The research of this paper has a very important role,significance and value to improve and enhance the quality and level of government website information service.