Henan Electric Power Marketing Customer Service SMS Platform Construction Project Feasibility Study

As the whole society demands for power supply service quality increase year by year, Henan electric power marketing, customer service is from the "business guide" to the "customer oriented", how to increase work efficiency, power supply service for the general customers with convenient and quick information service, electricity has become an important problem to be solved. In recent years, the rapid development of network technology and communication technology, SMS platform with its safety in a timely manner, low cost and good customer experience, has received the traditional services such as telecommunications, financial industry’s favor, has become an important means to customers to provide quality information services, marketing for Henan electric power customer service and improving the efficiency of work provides a new solution.This paper studies the feasibility of Henan electric power marketing customer service SMS platform project. This article from the requirements analysis, technical implementation, project management, financial evaluation, risk control and other aspects of Henan electric power marketing customer service SMS platform project feasibility has carried on the comprehensive analysis and elaboration. In the aspect of project management, combining the theory and methods of project management, from human resource planning project management, project progress plan two aspects, has carried on the comprehensive analysis to the feasibility of the project management, finally concluded that Henan electric power marketing customer service SMS platform project feasible conclusion.