An Improvement Scheme Of Quantitative Compensation Of J Company Customer Service Reprentative

Management guru Peter Drucker said:"Corporate management is ultimately themanagement of people, and people management is synonymous with businessmanagement." With the development of society and economy, people as a factor ofproduction in the enterprise as a whole the national economy is becoming more and moreimportant as the role of human resources in the enterprise is also growing dramatically,becoming the core of business operations, its level of management has become the key tobusiness success or failure in the competition.In the six system of human resource management, have a good salary and welfaresystem, is to attract, motivate and retain talent development staff, a powerful weapon. Forthe domestic mobile operators, establish a fair, just, reasonable salary and welfare system,not only let the staff a sense of achievement, to motivate employees to improveperformance, achieve more help corporate strategy.In this paper, J Customer Service Center Customer Service Representative for thestudy, first discusses the background and significance, stating the salary management,basic theory compensation system, compensation design, etc; secondly, J describes thestatus of the customer service center profiles and salary system, and analyzes the existingsalary system customer service representative the problems and causes of these problems;again, combining J company customer service center’s development strategy and marketconditions for customer service representatives to improve the salary system was designedso that the new pay system better embodies fairness, motivation, incentive. Finally, theimplementation and effectiveness of the implementation process to predict and appropriatemeasures to protect, including customer service center traffic control, build salariesdisplay system, to mention improve other aspects of superior training system.This paper uses a post value evaluation, Maslow’s theory, expect a variety of theoriesand methods of the theory, equity theory, put the case to optimize the design of theremuneration of the domestic industry as a reference.