Study Of University Archives Service Quality Evaluation Based On User Perceived

With the development of modern science and technology, the extent ofthe information society is increasingly growth, Information resources areincreasingly important; the importance of information resources isobvious. At present, Archives of increasingly high quality of servicerequirements, especially in regard point of view based on user perception,the relatively small number of studies, research methods, there are somelimitations, archive services quality evaluation index system needs toseek more many breakthroughs and innovations.The title of this article is based on the evaluation of the qualityof service perceived by the user archives, articles from a userperspective reveals the importance of perceived quality of servicearchives, using the critical incident technique method to extract thekey dimensions and factors influencing factors, AHP determine thecomposition of the evaluation index system, and finally, for example,The Changchun Archives empirical study proposed measures to improve thequality of service archives. The paper is more closely connected, clear,from the research point of view, into a close association between thepresence of six chapters, mainly on the basis of the theory of archivesuser perception of service quality evaluation, the evaluation indexsystem, improve service countermeasure research quality and otheraspects.First, from a holistic perspective summarizes the research backgroundand significance of this paper, the main research ideas, research methodsused, and the innovation of this paper. The reader a clear understandingof this paper is presented in what circumstances, what is the significance of the research; studies can understand the intent and research ideas,faster read this article.Secondly, the introduction of domestic and foreign research statusand theoretical basis. Archives of user-perceived service qualityevaluation theory overview. Through inquiries and abroad to build qualityevaluation theory, the index system about archives service qualityevaluation method, empirical research to improve the quality of servicecountermeasures literature archives and other aspects of the theory andmethods of analysis of the archives service quality evaluation for thisarticle formation of the corresponding theoretical study and researchhypotheses.Third, using the critical incident technique and analytic hierarchyof the scientific method. Part of the core chapters of this paper is mainlybased on a large survey on the basis of survey data and informationcollected are classified, the theory expounded critical incidenttechnique, the use of technical analysis of the key events archivesservice quality factors, to determine the Analytic Hierarchy Processarchives of service quality evaluation, research and analysis to formthe overall evaluation system operable after the empirical analysis, andultimately raise the quality of empirical objects service evaluation.Fourth, Using of empirical research methods, archives service qualityevaluation results for The Changchun Archives empirical objects,statistics from The Changchun Archives, Archives improve the quality ofservices in order to provide under the proposed scientific, rational,targeted measures.