Study On The Crisis Management Of Guangzhou Public Hospital Medical Dispute Cases

In recent years, the rapid development of China’s economy and society, and manyaspects of China’s social structure have undergone drastic changes. Since the reform andopening up, China’s economy developed steadily, the degree of civilization of a societywith the rapid progress in the improvement of the people’s level of education, public theinformation constantly transparency and the continued improvement of the law, so thatthe public’s outlook on life and values a qualitative change has occurred, especiallyself-rights awareness enhancement makes public hospital clinics, in addition to theeffect of hospital treatment have higher requirements, and expectations, and also time toprevent self rights suffered damage. But the medical dispute occurrence frequency aswell as the storm Geng degree has become the social stability and unity interference isvery important not harmonious factor，so it has become a " normal" crisis.This paper expatiated on the significance of medical dispute crisis management，based on the present status of medical disputes in Guangzhou public hospital as theresearch object， carries on the analysis to the medical disputes in Guangzhou publichospitals， objective analysis of the real situation of medical dispute crisismanagement，seek truth from facts to find problems in Guangzhou public hospitals inthe medical dispute in crisis management thus，trying to find measures to improve theeffective methods on medical dispute in Guangzhou public hospital crisis management.This paper is divided into six parts as follows. The first part，expounds the meaningand purpose of this study mainly，summarized the theory of domestic and internationalresearch on crisis management present situation, and the method of the research in thispaper is introduced; the second part， the related theory on medical dispute， crisismanagement， and summarizes the particularity of the medical dispute crisismanagement the third part，analyses the present situation; medical dispute crisismanagement in public hospitals in Guangzhou，and draws the related problems ofmedical dispute in Guangzhou public hospital crisis management; the fourth part， onforeign medical dispute crisis management experience; the fifth part，based on theanalysis of the design of Guangzhou public hospital medical dispute crisis management strategies and safeguard measures in the sixth part，the conclusion above.Stable and healthy development, medical and health services based on social andmedical science and technology development and progress, the use of crisismanagement theory and other disciplines theory and analysis method, crisismanagement early warning index system of medical disputes in a public hospital inGuangzhou City, the corresponding methods and Countermeasures of medical disputecrisis management, including the establishment of " crisis management" doctor-patientdispute hospital full of ideas, administrative and judicial departments rely on thepatients go to adults road guidance, constructing the system of medical occupationinsurance, continue to improve, the regulations of medical dispute crisis managementlaw public hospitals in Guangzhou, therefore, the research of this paper has certainreference significance for the settlement of medical disputes in public hospitals inGuangzhou city and even the whole medical industry.