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Business Intelligence Applications In The Prevention Telecom Malicious Arrears

Posted on:2008-12-19Degree:MasterType:Thesis
Country:ChinaCandidate:T GaoFull Text:PDF
GTID:2199360212975248Subject:Computer software and theory
Abstract/Summary:PDF Full Text Request
A BI system involves several computer technologies such as data pretreatment, data storage, data analysis and data display. It covers several discipline domains such as statistics, economics, artificial intelligence, computer application, management science and so on.After studying the development situation of domestic and foreign telecommunication industry as well as the application situation of BI, using the relative theory and method, the author has carried on a thorough analysis and research on the situation of Sichuan telecom's operation. Considering the situation of Sichuan telecom, such as not establishing credit system, serious arrears, arrearage retrieves difficultly, the author proposes a KPI-based analysis method for telecommunication malice arrearage. This method overcomes the subjectivity of the former methods. Because in the former methods, the people construct model used the key attributions supplied by business people subjectively. But in the new method, the attributions of construction are analyzed by author in impersonality.It, as the first step, builds up the data warehouse in accordance with the information needed by malice arrearage topic analysis. Such information includes static customer information (for example, first name, surname, duration on net, payment manner, etc.) and dynamic ones (for example, phone call behavior, payment history, etc.). Based on the data warehouse, it uses OLAP analysis to find out the critical attributes that related to the malice arrearage topic modeling. Then by using MBBC, it establishes the BI-based malice arrearage model. Depends on the arrearage model, we can estimate the possibility that a customer will play malice arrearage, and take necessary protective action beforehand. Tests on the model show good identification ratio.As the competition grows among all industries, BI will be applied more broadly.
Keywords/Search Tags:telecommunication, business intelligence, malice arrearage
PDF Full Text Request
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