The BPR-based Theory Of The Patient Examination And Application Of Business Process Reengineering

Objective:With the social and economic development and health care reform moves forward, the hospital needs of patients and hospitals from the strategic objective, the realization of "patient-centered" service concept, by drawing on theories and methods of BPR, workflow of the hospital recycling. BPR business process theory is to do fundamental re-thinking and thoroughness of the design, to be human, quality, service and performance improvement in terms of speed. BPR theory in hospital management at home and abroad have been adopted and achieved significant benefits. Hospital auxiliary examination by Process Reengineering, BPR theory to explore the significance of hospital management. Through the hospital auxiliary examination process reengineering work processes to enhance the management of the hospital, from the perspective of patients re-design standard and efficient hospital auxiliary examination process to shorten patient waiting time and improve disease diagnosis and treatment of timeliness, accuracy, purpose. Hospital auxiliary examination process reengineering can be a reasonable allocation of medical resources, medical services improve quality, reduce hospital operating costs,Methods:The hospital auxiliary BPR theory examination process on the original system analysis, the use of comparative research methods, process reengineering for the values before and after the wait time, such as checks, hospital auxiliary examination process turnaround time was compared with the inspection work; and hospital conducted a questionnaire survey of patients, analysis of the service expectations of hospitalized patients in the patient-centered and process based on the analysis of various aspects of the design of new processes. Hospital auxiliary examination process reengineering, business process reengineering of hospital management apply the theory of positive significance.Results:Through the process reengineering and the values of the indicators before and after the comparative analysis of hospital laboratory examinations showed a significant process reengineering results. BPR hospitalized patients before CT,37.18% camera inspection applications in the inspection done on the day,51.5% application in the examination the following day, patients in the medical technology consulting room before the average waiting time for 50.48 minutes, inpatient capacity of 407 passengers at check, the amount of outpatient visits 637 people; patient satisfaction 47% of patients.Process reengineering, the hospitalized patients CT,77.03% camera inspection applications in the inspection done on the day,20.97% completion of the inspection application the next day, patients in medical technology mean waiting 22 minutes before the clinic; check the amount of inpatient days of 468 passengers, the amount of outpatient visits to 919 passengers. Reengineering hospital auxiliary examination, the patient was significantly shorter waiting time, medical technology departments, the inspection workload increased significantly. BPR theory to show that the feasibility of hospital management. Hospital auxiliary examination process reengineering established a patient-centered service system, the examination of patients during hospitalization can be safe, smooth and speedy completion. Hospitalized patients through the examination process reengineering reduce waiting time and improve the timeliness of disease diagnosis, for the shortened length of stay positive. Reengineering hospital auxiliary examination by the medical staff at or near the quality of service expectations of patients and strengthen the delicate nature of medical work, for the patient to change the current situation has an important role in discord; the same time, process reengineering to strengthen the internal management of the hospital, improve the efficiency of health care and diagnosis and treatment in a hospital operating costs have a positive impact.