A qualitative phenomenological study: Healthcare employees' experiences with technology changes

Numerous researches have focused on the effect of change in the modern-day workplace. This qualitative phenomenological study focused on understanding the impact of technology change on employees in a healthcare organization. The research question explored the lived experiences of participants regarding technology changes in the healthcare organizations. This study centered on theories of motivation, emotion intelligence, and organization. Data collected through in-depth interviews, which provided detailed descriptions of the participants' lived experiences and created the basis for analysis. Ten participants from Frisco Urgent Care and Clinic in Dallas, Texas purposefully selected for participation based on their self-disclosures of having been through several technology changes. The primary instrument used for data collection was a series of taped and transcribed face-to-face semi-structured interviews that contained 10 open-ended questions. Data analyzed through a line-by-line analysis of participants' responses using NVivo software, critical themes emerged that included Efficiency, Change and Upgrade, Leadership styles, Communication and Training, and Employee Involvement and Engagement. The results of the study will help Frisco Urgent Care and Clinics managers, as well as managers in the industry, understand the benefits of effective leadership during technology change. This study will contribute to effective technology changes by providing strategies that can reduce employee anxiety and stress during the change process.